Refund policy

Return & Refund Policy

OVERVIEW

Thank you for shopping at 974falcon.com. We strive to ensure your complete satisfaction with your purchases. Please review our return and refund policy below, which applies to all orders placed on our website.

1. Shipping & Processing Times

  • Standard International Shipping: Order processing takes 1–3 business days. Estimated international delivery times range between 15 to 21 business days, depending on customs clearance and local logistics.

  • Express Regional Shipping: Shipping times for priority items typically range between 7 to 14 business days.

  • Tracking information will be sent via email as soon as your order has been dispatched.

2. Order Cancellations

  • You may request an order cancellation within 12 hours of placing it.

  • Once an order has entered processing or has been dispatched, it cannot be canceled. In such cases, you can initiate a standard return upon receiving the item.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Please contact our support team within 5 days of delivery at 974falcon@gmail.com.

  • Provide your order number along with clear photos/videos of the item and the shipping label.

  • Upon verification, we will issue a free replacement or a full refund without requiring you to ship the item back.

4. Returns & Exchanges

  • We accept returns within 10 days from the delivery date for items that are unused, unworn, and in their original packaging.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong or damaged item).

  • Return Process: Please do not send your purchase back to the origin address on the package. Contact us at 974falcon@gmail.com to receive explicit instructions and the designated return location.

5. Non-Refundable Items

  • Items marked as clearance or final sale.

  • Perishable goods, personal care, or hygienic items (if unsealed).

  • Orders with incorrect delivery addresses provided by the customer.

6. Refunds Process

  • Once your return is received and inspected, we will notify you of the status of your refund.

  • Approved refunds will be automatically applied to your original payment method within 7 to 10 business days.

7. Contact Us

For any questions regarding refunds, returns, or shipping updates, please reach out to us: